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Sales Person (Ford Business)


Job Overview

  • Sales/Marketing
  • Full Time
  • Not Defined
  • Addis Ababa
  • Not Defined
  • Dec 29, 2019

Job Description

Duties and Responsibilities

  • For each customer experience, meets or exceeds Customer Expectations for Sales.
  • Greets all customers promptly; provides timely professional service.
  • Completes Customer Records promptly and accurately.
  • Follows up with 100% of customers within three days of vehicle delivery.
  • Meets or exceeds monthly Income and Sales Goals.
  • Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify needs, resolving customer concerns, and sells additional services when appropriate.
  • Builds customer loyalty and promotes the dealership brand image
  • Is accurate and timely in completing paperwork and assigned tasks.
  • Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the caller’s inquiry.
  • Effectively prospects by phone, mail, e-mail, and face-to-face.
  • Identifies repeat customers and treats them accordingly.
  • Notifies prospects of upcoming special programs and promotions.
  • Calculates and tracks progress of sales and prospect goals and sales deals.
  • Effectively sells by…
    • Explaining vehicle’s features and benefits versus those of the competition.
    • Determines customer’s needs and wants.
    • Effectively performs demonstration drives.
    • Overcomes objections.
  • Builds productive working relationships with fellow employees through clear communications.
  • Assists customers in identifying problems and concerns during and after vehicle delivery.
  • Follows up with customers to ensure they are satisfied with their vehicles.
  • Promotes cooperation and teamwork among Sales Consultants and support staff.
  • Assists other Sales Consultants when needed.

Job Requirements

Requirement:

  • Minimum Diploma in Marketing  or equivalent
  • Some college or sales training preferred
  • Two years in a customer service position preferred with a notable track record of customer satisfaction and sales.
  • 2nd grade  Driver’s license
  • Will become Ford certified Sales Consultant within 12 months

Skills

  • Effective problem solving skills
  • Adaptable and flexible
  • Able to perform multiple tasks effectively

How To Apply

Interested applicants are required to submit their application, CV and supporting documents through [email protected] within 10 (ten) working days from the date of announcement.

 


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